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Wholesale Ordering

Returns

Other Ordering Opportunities

Ordering

Rancho Vignola is a seasonal business specializing in fresh nuts, new crop dried fruit and fine confection. As such, we are only open for business during specific times of the year. The main part of our business coincides with the fall harvest during which the majority of the crops are harvested and our products are at their peak of quality and freshness.

This is our wholesale ordering period which is subject to a $500 ordering minimum.

We also have non-wholesale ordering opportunities that have no minimum order and feature smaller package sizes. These include our annual Harvest Events in select communities in BC and Alberta as well as our online Harvest Event in December, and our Spring Clearance Sale in March.

WHOLESALE ORDERING

Anyone can place a wholesale order with Rancho Vignola provided they meet the $500 ordering minimum. Wholesale ordering begins in early September and continues until the wholesale ordering deadline towards the end of September. We then order products based on the wholesale orders we receive. Products begin to arrive in our warehouse in late October and are generally shipped out in the same order we receive them throughout the month of November.

Meeting the Minimum
While many people choose to place wholesale orders as individuals or purchase products for resale in a retail environment, the majority of our customers combine their orders with friends, family and co-workers, and place their order as a buying club. This allows them to easily meet the ordering minimum, order full case lots for the best prices, and sample a wider variety of products.

Organizing a buying club is simple! Buying clubs usually designate a co-ordinator each year who takes on the following responsibilities:

• Acts as a contact for Rancho Vignola in correspondence regarding the club's order;
• Distributes the wholesale price list to club members;
• Compiles each member's individual order into one wholesale order;
• Submits the final order to us before the wholesale ordering deadline;
• Collects payment from club members and submits a single payment to Rancho Vignola for the entire wholesale order;
• Arranges for delivery at one location;
• Upon delivery, verifies that the order is complete and undamaged;
• Organizes packaging and distribution of club members' individual orders (a scale is very helpful for this).

Some co-ordinators choose to repackage the products themselves and place a surcharge of 10% to 15% on the cost of the product to cover their time and labour. Since this can be a significant amount of labour, it is a service which should be compensated. Other co-ordinators arrange for club members to help with the packaging and distribution of the orders. Your buying club can be organized whichever way works best for you.

Placing an Order
Once you've selected products that meet the minimum, it's time to place your order. Most of our customers find it most convenient to order online as it is accessible 24 hours a day, allows payments to be made securely, and provides an automatic confirmation of your order details. If you are unable to order online, you are also welcome to place your order by email, phone or fax. All wholesale orders must be submitted before the wholesale ordering deadline; however, due to the congestion we experience towards the deadline, it's best to get your order in earlier if you can.

Order Delivery and Shipping Charges
Order shipment begins early in November and continues all month. Sometimes we experience delays of a particular product due to unforeseen circumstances such as ports being closed or backed up. Please be aware that our warehouse crew is working diligently to get your orders shipped to you as quickly as possible. We will try to meet your requests for delivery by a specific date, but any customers setting up their own sales (or advertising a delivery day to their club members) are advised to err on the side of caution and plan for later in November. Any special delivery requests must be made by the 15th of October.

Orders are sent pre-paid by commercial freight carrier or courier service to a freight depot in your nearest town centre. Generally, orders will be delivered right to your door. However, if residential deliveries are unavailable in your area, you may be required to pick up your order from the depot. If you live in a remote area not covered by our regular freight carriers, an interline service may be required and the cost of this service covered by you. If you wish to pick up at our Armstrong warehouse, please let us know when placing your order. You will be contacted when your order is ready.

We will cover all freight costs to major centres on our regular shipping routes across central Canada. You will be responsible for any interline charges incurred for delivery beyond the freight depot. Partial shipping charges may also apply in the following circumstances:

Small Towns in All Provinces: Freight charges may be applied for delivery to smaller centres outside of major cities across central Canada. You will be notified of any additional charges before your order is shipped. Please note that additional shipping charges still represent only a fraction of the total freight cost, the majority of which is covered by us. Again, customers are responsible for pick-up or for shipping charges beyond the freight depot.

Northern and Eastern Regions: Shipping charges to remote northern areas, eastern Quebec, and Atlantic Canada will be determined on a case-by-case basis and discussed prior to shipment.

RETURNS
Rancho Vignola stands behind all of our products and we will gladly take back any product that is not up to our standards. Please check your entire order as soon as you receive it and contact us immediately if you have any concerns. We cannot accept any product returns later than 30 days after order shipment.

OTHER ORDERING OPPORTUNITIES
If you've missed your opportunity to place a wholesale order or would like to order some products in smaller quantities, we also provide several other purchasing options. These include our annual Harvest Events held each November throughout BC and Alberta as well as our Online Harvest Event in December and the Spring Clearance Sale in March. The dates and locations for all our Harvest Events can be found here. Both the Online Harvest Event and the Spring Clearance Sale are conducted primarily through our website.

While wholesale ordering generally provides the best value on larger quantities, the online sales events provide an option for those who'd like to purchase in smaller quantities. These events have no ordering minimum and feature 2-lb quantities in addition to the 5-lb and full-case quantities available at the wholesale level. They also give you the chance to purchase products that you may have already run out of from your wholesale order.

Since the products are already in stock at the time of the online events, the ordering process is slightly different from ordering wholesale. Products are available in limited quantities and orders are filled in the same order we receive them. All orders must be paid in full before they can be shipped and shipping charges will be applied to orders under $300 (for orders over $300, our standard wholesale freight policy applies). Because we prefer to charge only the exact shipping cost, our website does not calculate shipping charges automatically during the checkout process. Once your order is ready to be shipped, we will contact you with the total including any shipping costs.

If you have any questions, please visit our Frequently Asked Questions page. If you can't find the answer to your question, feel free to email us or give us a call at 1.877.639.2767, and we'd be happy to help you.