From the farm to your community

frequently asked questions
Frequently asked questions:
RANCHO VIGNOLA PRODUCTS

What's the best way to store my Rancho Vignola products?

We recommend frozen storage of all raw nuts and seeds. Roasted or salted products are best kept in a cool, dry basement or pantry. The dried fruit can be refrigerated or kept in the basement or pantry if fridge space is limited. Some dried fruits can be frozen but be aware that their texture can be altered during thawing. For extended storage it is a good idea to keep products away from light and heat, in airtight containers.

Can you tell me the ingredients used in this product?

Photos, descriptions and ingredient listings for all our products can be found on the Products page. Simply click on a product name to view its description page.

Are Rancho Vignola products safe for those with allergies?

Due to the severity of some allergies, we cannot guarantee any of our products to be completely free of allergens. While we do take great care to avoid cross-contamination between products, all our products are packaged in the same facility using the same equipment. All packaging equipment is thoroughly cleaned between each product but we can never be 100% sure that traces of allergens have not contaminated other products. Please contact us about specific allergen information.

Are Rancho Vignola products gluten-free?

The majority of our products are naturally gluten-free – however, please be aware that all our products are packaged in the same facility using the same equipment. All packaging equipment is thoroughly cleaned between each product but we can never be 100% sure that traces of gluten have not contaminated other products.

Why is some dried fruit treated with sulphur dioxide?

Sulphur dioxide is used on some conventionally grown dried fruits to preserve the colour and texture. Please refer to the ingredient listings to confirm whether a certain product has been treated with sulphur dioxide. Sulphur dioxide is not approved for use on any organic products.
RANCHO VIGNOLA ORDERING

How can I find out more information about wholesale ordering?

Please click here to view the ordering page. This page contains all you need to know to become a part of Rancho Vignola’s new crop wholesale pre-ordering system! Please note that during our wholesale pre-ordering period, all orders are subject to a $500 ordering minimum.

I've seen the list of products but how do I place an order?

Rancho Vignola is a seasonal business specializing in the Best of the New Crop nuts, dried fruit, seeds, fine confections and baking goods. The main part of our business coincides with the fall harvest when the majority of our products are at their absolute peak of quality and freshness. Please click here for more information on buying periods and ordering.

I'm having trouble ordering online – what should I do?

Please get in touch with us. While ordering online tends to be the easiest option for most customers, if you are having trouble you are also welcome to place your order by email, phone or fax.

Why do some products have sales tax, and what is the tax rate being charged?

Sales tax is applied to any product that the Canadian government classifies as a “snack” item rather than whole food. This includes any product with salt added, mixes and confection items. The tax rate charged depends on the final destination of the order. Please visit the following link at Revenue Canada for a list of tax rates by province.

How do you know whether you’ve received my order?

If you order online, you will receive an automatic confirmation email (if this doesn’t arrive, please check your junk mail). If you submitted your order by email, phone or fax, we will be in touch within a couple of days to confirm that your order has been received. If you don’t hear from us within three business days, please contact us.

Is it possible to make changes to my wholesale order?

You are welcome to make changes to your order at any point before the wholesale ordering deadline. You may remove items from your order any time before the order is shipped, provided the order remains above the $500 ordering minimum. Since we order products based on the wholesale orders we receive, we may or may not be able to add products to your order after the wholesale ordering deadline. Please contact us for details about the availability of specific products.

I can’t make the $500 minimum – will I still be able to place an order?

Absolutely! We accept orders with no minimum starting on December 1st, and online sales remain open until July 31. We then clean out our warehouse in August to prepare for the upcoming wholesale pre-ordering period in September. Since we never keep inventory from the previous year, any remaining product is donated to food banks and charitable organizations.

In addition to our online sales, we hold annual Harvest Sales in various communities in British Columbia, Alberta and Manitoba each November. These events are open to the public, and many of our products are available to sample and purchase. The dates and locations of these Harvest Sales are available here.

I’ve already run out of a product! When can I order more?

Online sales start December 1st and remain open until July 31st. Please note that orders will be fulfilled on a first-come, first-served basis and our full selection of products may not be available after our wholesale pre-ordering period in September. Products remaining after July 31st are donated to food banks and charitable organizations across Canada.
RANCHO VIGNOLA SHIPPING

Where do you ship to?

We currently ship across Canada.

How do I know how much it will cost to ship my order?

We offer free shipping on orders over $100. We will cover all shipping costs to major centres on our regular shipping routes across central Canada. You will be responsible for any interline charges incurred for delivery beyond our regular shipping routes. Partial shipping charges may also apply if you are in a small town (in any province) or in the northern or eastern region of the country. Please note that if there are additional shipping charges they still represent only a fraction of the total cost, the majority of which is covered by us.

If shipping charges apply to your order, we will contact you before the order is shipped. Please note that since shipping charges are calculated based on the weight of the order, we are unable to give firm shipping estimates ahead of time without full order details.

I’m having trouble ordering online – what should I do?

Please get in touch with us. While ordering online tends to be the easiest option for most customers, if you are having trouble you are also welcome to place your order by email, phone or fax.

Why hasn’t my wholesale order of more than a month ago not shipped yet?

We never carry any of our inventory from one year to the next, therefore we cannot begin shipping orders until the products have been harvested, processed and sent to our warehouse in Armstrong, BC. Wholesale pre-orders placed in September are shipped as soon as possible but we don’t usually receive our full inventory until early November. Orders are then shipped throughout the month of November in the sequence that we receive them, pending product availability.

Why hasn’t my wholesale order shipped before your Harvest Sales begin?

Wholesale pre-orders are generally not shipped until all the products from your order are available. While we do provide a wide variety, the product list for our Harvest Sales is considerably smaller than what is available to you during wholesale ordering, and events are held even if some anticipated products do not arrive in time. Shipping still continues during the Harvest Sales so that wholesale orders are not delayed.

I ordered first, but my friends just received their order already! Why?

Wholesale pre-orders are generally shipped in the order we receive them – however, the delay of certain products can cause some orders to be held until they can be shipped complete.

I received my order but an item is missing! What should I do?

Multi-box shipments are sometimes separated during transit and missing packages are usually delivered the next day. If you don’t receive the rest of your order within the next day or two, please contact us and we’ll do our best to track it down. If you have received the correct number of boxes and are still missing an item – review the invoice included with your shipment; it will be attached to the outside of one of the boxes and may indicate that the missing product is on backorder. Backorders do not have a set timeline for arrival but we do our best to ensure that backordered items arrive in our warehouse as soon as possible. If you cannot find your invoice or the status of the missing product is not indicated, please contact us right away.
Athlete Update: Julien Locke on Woodworking, Baking, and App Development all While Training for the Olympics

Hello fellow Rancho Vignola foodies! While I would usually be writing a report on the trials and tribulations of an exciting racing season, here we are at the end my first ski-race-less winter since I was 6 years old, and I’m instead writing about wood working and web/app development! Read more...

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frequently asked questions.png
Frequently asked questions:
RANCHO VIGNOLA PRODUCTS

What's the best way to store my Rancho Vignola products?

We recommend frozen storage of all raw nuts and seeds. Roasted or salted products are best kept in a cool, dry basement or pantry. The dried fruit can be refrigerated or kept in the basement or pantry if fridge space is limited. Some dried fruits can be frozen but be aware that their texture can be altered during thawing. For extended storage it is a good idea to keep products away from light and heat, in airtight containers.

Can you tell me the ingredients used in this product?

Photos, descriptions and ingredient listings for all our products can be found on the Products page. Simply click on a product name to view its description page.

Are Rancho Vignola products safe for those with allergies?

Due to the severity of some allergies, we cannot guarantee any of our products to be completely free of allergens. While we do take great care to avoid cross-contamination between products, all our products are packaged in the same facility using the same equipment. All packaging equipment is thoroughly cleaned between each product but we can never be 100% sure that traces of allergens have not contaminated other products. Please contact us about specific allergen information.

Are Rancho Vignola products gluten-free?

The majority of our products are naturally gluten-free – however, please be aware that all our products are packaged in the same facility using the same equipment. All packaging equipment is thoroughly cleaned between each product but we can never be 100% sure that traces of gluten have not contaminated other products.

Why is some dried fruit treated with sulphur dioxide?

Sulphur dioxide is used on some conventionally grown dried fruits to preserve the colour and texture. Please refer to the ingredient listings to confirm whether a certain product has been treated with sulphur dioxide. Sulphur dioxide is not approved for use on any organic products.
RANCHO VIGNOLA ORDERING

How can I find out more information about wholesale ordering?

Please click here to view the ordering page. This page contains all you need to know to become a part of Rancho Vignola’s new crop wholesale pre-ordering system! Please note that during our wholesale pre-ordering period, all orders are subject to a $500 ordering minimum.

I've seen the list of products but how do I place an order?

Rancho Vignola is a seasonal business specializing in the Best of the New Crop nuts, dried fruit, seeds, fine confections and baking goods. The main part of our business coincides with the fall harvest when the majority of our products are at their absolute peak of quality and freshness. Please click here for more information on buying periods and ordering.

I'm having trouble ordering online – what should I do?

Please get in touch with us. While ordering online tends to be the easiest option for most customers, if you are having trouble you are also welcome to place your order by email, phone or fax.

Why do some products have sales tax, and what is the tax rate being charged?

Sales tax is applied to any product that the Canadian government classifies as a “snack” item rather than whole food. This includes any product with salt added, mixes and confection items. The tax rate charged depends on the final destination of the order. Please visit the following link at Revenue Canada for a list of tax rates by province.

How do you know whether you’ve received my order?

If you order online, you will receive an automatic confirmation email (if this doesn’t arrive, please check your junk mail). If you submitted your order by email, phone or fax, we will be in touch within a couple of days to confirm that your order has been received. If you don’t hear from us within three business days, please contact us.

Is it possible to make changes to my wholesale order?

You are welcome to make changes to your order at any point before the wholesale ordering deadline. You may remove items from your order any time before the order is shipped, provided the order remains above the $500 ordering minimum. Since we order products based on the wholesale orders we receive, we may or may not be able to add products to your order after the wholesale ordering deadline. Please contact us for details about the availability of specific products.

I can’t make the $500 minimum – will I still be able to place an order?

Absolutely! We accept orders with no minimum starting on December 1st, and online sales remain open until July 31. We then clean out our warehouse in August to prepare for the upcoming wholesale pre-ordering period in September. Since we never keep inventory from the previous year, any remaining product is donated to food banks and charitable organizations.

In addition to our online sales, we hold annual Harvest Sales in various communities in British Columbia, Alberta and Manitoba each November. These events are open to the public, and many of our products are available to sample and purchase. The dates and locations of these Harvest Sales are available here.


I’ve already run out of a product! When can I order more?

Online sales start December 1st and remain open until July 31st. Please note that orders will be fulfilled on a first-come, first-served basis and our full selection of products may not be available after our wholesale pre-ordering period in September. Products remaining after July 31st are donated to food banks and charitable organizations across Canada.
RANCHO VIGNOLA SHIPPING

Where do you ship to?

We currently ship across Canada.

How do I know how much it will cost to ship my order?

We offer free shipping on orders over $100. We will cover all shipping costs to major centres on our regular shipping routes across central Canada. You will be responsible for any interline charges incurred for delivery beyond our regular shipping routes. Partial shipping charges may also apply if you are in a small town (in any province) or in the northern or eastern region of the country. Please note that if there are additional shipping charges they still represent only a fraction of the total cost, the majority of which is covered by us.

If shipping charges apply to your order, we will contact you before the order is shipped. Please note that since shipping charges are calculated based on the weight of the order, we are unable to give firm shipping estimates ahead of time without full order details.


I’m having trouble ordering online – what should I do?

Please get in touch with us. While ordering online tends to be the easiest option for most customers, if you are having trouble you are also welcome to place your order by email, phone or fax.

Why hasn’t my wholesale order of more than a month ago not shipped yet?

We never carry any of our inventory from one year to the next, therefore we cannot begin shipping orders until the products have been harvested, processed and sent to our warehouse in Armstrong, BC. Wholesale pre-orders placed in September are shipped as soon as possible but we don’t usually receive our full inventory until early November. Orders are then shipped throughout the month of November in the sequence that we receive them, pending product availability.

Why hasn’t my wholesale order shipped before your Harvest Sales begin?

Wholesale pre-orders are generally not shipped until all the products from your order are available. While we do provide a wide variety, the product list for our Harvest Sales is considerably smaller than what is available to you during wholesale ordering, and events are held even if some anticipated products do not arrive in time. Shipping still continues during the Harvest Sales so that wholesale orders are not delayed.

I ordered first, but my friends just received their order already! Why?

Wholesale pre-orders are generally shipped in the order we receive them – however, the delay of certain products can cause some orders to be held until they can be shipped complete.

I received my order but an item is missing! What should I do?

Multi-box shipments are sometimes separated during transit and missing packages are usually delivered the next day. If you don’t receive the rest of your order within the next day or two, please contact us and we’ll do our best to track it down. If you have received the correct number of boxes and are still missing an item – review the invoice included with your shipment; it will be attached to the outside of one of the boxes and may indicate that the missing product is on backorder. Backorders do not have a set timeline for arrival but we do our best to ensure that backordered items arrive in our warehouse as soon as possible. If you cannot find your invoice or the status of the missing product is not indicated, please contact us right away.