Our order process. Rancho Vignola is a seasonal business specializing in fresh nuts, new crop dried fruit and fine confections. As such, we are only open for business during specific times of the year. The main part of our business coincides with the fall harvest during which the majority of the crops are harvested and our products are at their peak of quality and freshness.
We also have non-wholesale ordering opportunities that have no minimum order and feature smaller package sizes. These include our annual Harvest Sales
in select communities in BC, Alberta and Manitoba, as well as our online Harvest Sale in December and our Spring Clearance Sale in March.
Anyone can place a wholesale order with Rancho Vignola provided they meet the $500 ordering minimum. Wholesale ordering begins in early September and continues until the wholesale ordering deadline towards the end of September. We then order products based on the wholesale orders we receive. Products begin to arrive in our warehouse in late October and are generally shipped out in the same order we receive them throughout the month of November.
While many people choose to place wholesale orders as individuals or purchase products for resale in a retail environment, the majority of our customers combine their orders with friends, family and co-workers, and place their order as a buying club. This allows them to easily meet the ordering minimum, order full case lots for the best prices, and sample a wider variety of products.
Organizing a buying club is simple! Buying clubs usually designate a co-ordinator each year who takes on the following responsibilities:
- acts as a contact for Rancho Vignola in correspondence regarding the club's order;
- distributes the wholesale price list to club members;
- compiles each member's individual order into one wholesale order;
- submits the final order to us before the wholesale ordering deadline;
- collects payment from club members and submits a single payment to Rancho Vignola for the entire wholesale order;
- arranges for delivery at one location;
- upon delivery, verifies that the order is complete and undamaged;
- organizes packaging and distribution of club members' individual orders (a scale is very helpful for this).
Some co-ordinators choose to repackage the products themselves and place a surcharge of 10% to 15% on the cost of the product to cover their time and labour. Since this can be a significant amount of labour, it is a service which should be compensated. Other co-ordinators arrange for club members to help with the packaging and distribution of the orders. Your buying club can be organized whichever way works best for you.
Once you've selected products that meet the minimum, it's time to place your order. Most of our customers find it most convenient to order online as it is accessible 24 hours a day, allows payments to be made securely, and provides an automatic confirmation of your order details. If you are unable to order online, you are also welcome to place your order by email, phone or fax. All wholesale orders must be submitted before the wholesale ordering deadline; however, due to the congestion we experience towards the deadline, it's best to get your order in earlier if you can.
All first-time wholesale customers are required to pre-pay before the order is shipped. For existing customers with established credit terms, payment is required within fifteen days from receipt of the order. We accept payment by credit card, PayPal, cheque (one cheque only) and money order. We are pleased to offer a 2% discount to all customers who pay for their wholesale orders in full by the 15th of October.
Order shipment begins early in November and continues all month. Sometimes we experience delays of a particular product due to unforeseen circumstances such as delivery ports being closed or backed up. Please be aware that our warehouse crew is working diligently to get your orders shipped to you as quickly as possible. We will try to meet your requests for delivery by a specific date, but any customers setting up their own sales (or advertising a delivery day to their club members) are advised to err on the side of caution and plan for later in November. Any special delivery requests must be made by the 15th of October.
Orders are sent pre-paid by commercial freight carrier or courier service to a freight depot in your nearest town centre. Generally, orders will be delivered right to your door. However, if residential deliveries are unavailable in your area, you may be required to pick up your order from the depot. If you live in a remote area not covered by our regular freight carriers, an interline service may be required and the cost of this service covered by you. If you wish to pick up at our Armstrong warehouse, please let us know when placing your order. You will be contacted when your order is ready.
We will cover all freight costs to major centres on our regular shipping routes across central Canada. You will be responsible for any interline charges incurred for delivery beyond the freight depot. Partial shipping charges may also apply in the following circumstances:
SMALL TOWNS in ALL PROVINCES:
Freight charges may be applied for delivery to smaller centres outside of major cities across central Canada. You will be notified of any additional charges before your order is shipped. Please note that additional shipping charges still represent only a fraction of the total freight cost, the majority of which is covered by us. Again, customers are responsible for pick-up or for shipping charges beyond the freight depot.
NORTHERN and EASTERN REGIONS: Shipping charges to remote northern areas, eastern Québec and Atlantic Canada will be determined on a case-by-case basis and discussed prior to shipment.
Rancho Vignola stands behind all of our products and we will gladly take back any product that is not up to our standards. Please check your entire order as soon as you receive it and contact us immediately if you have any concerns. We cannot accept any product returns later than 30 days after order shipment. All returned items must be packed in their original shipping package.
Once we receive your return and look into your specific concerns – we will notify you and discuss options such as product replacement and refunds. If there is an issue with the product that you returned (i.e. not same product, missing product, different packaging) we will contact you to investigate further.
If you are looking to exchange a product, it is important that you contact us before sending back your order, as we will need to verify that we can access the product you are looking for. We cannot do exchanges later than 30 days after order receipt and all returned product must be sent back unopened.
If you are unhappy with the quality of the product you received, please contact us within 30 days of receipt of your order.
If there is an issue with a product (quality concerns, broken bag, damaged case, etc.), we will cover all costs associated with having it replaced. Please keep in mind that products can differ from year to year – this is caused primarily by weather differences in the growing and harvesting season – some variation is common with natural food products.
If you ordered the wrong product, we will replace the product as long as the returned package is unopened and you notify us within 30 days. Shipping costs are at the customer’s expense.
We work very hard to ensure all orders are packed correctly, but in the unlikely event that you receive the wrong product, please contact us immediately so we can confirm your order and make arrangements to get you the correct product. If we no longer have the product your ordered in stock, we will offer the most comparable product as a replacement, any available product you prefer or a full refund.
If there has been a shipping error of any kind, it is important that you get in touch with us as soon as possible to let us know what the problem is. Once we have all the information we will handle the situation directly with the shipping company to rectify the issue. Product damaged during shipping should be returned to us, and we will cover the cost of replacement or, in the case of the product no longer being available, we will provide a full refund.
If you have any questions, please visit our Frequently Asked Questions
page. If you can’t find the answer to your question, feel free to email us at or give us a call at 250.546.3343
, and we'd be happy to help you.