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New crop wholesale ordering begins September 4!

Rancho Vignola Raw Nuts & Dried Fruit Products

Can you tell me the ingredients used in this product?

Photos, descriptions and ingredient listings for all our products can be found on the Products page. Simply click on a product name to view its description page.

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Why is conventional dried fruit treated with sulphur dioxide?

Sulphur dioxide is used on many conventional dried fruits to preserve the colour and texture. Please refer to the ingredient listings to confirm whether a certain product has been treated with sulphur dioxide. Sulphur dioxide is not approved for use on organic products.

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Are Rancho Vignola products safe for those with peanut allergies?

Due to the severity of some peanut allergies, we cannot guarantee any of our products to be truly peanut-free. While we do take great care to avoid cross-contamination between products, all our products are packaged in the same facility using the same equipment. All packaging equipment is thoroughly cleaned between each product but we can never be 100% sure that traces of peanuts have not contaminated other products.

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Are Rancho Vignola products gluten-free?

The majority of our products are naturally gluten-free—however, please be aware that all our products are packaged in the same facility using the same equipment. All packaging equipment is thoroughly cleaned between each product but we can never be 100% sure that traces of gluten have not contaminated other products.

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What's the best way to store my Rancho Vignola products?

We recommend frozen storage of all raw nuts and seeds. Roasted or salted products are best kept in a cool, dry basement or pantry. The dried fruit can be refrigerated or kept in the basement or pantry if fridge space is limited. Some dried fruits can be frozen but be aware that their texture can be altered during thawing. For extended storage it is a good idea to keep products away from light and heat, in airtight containers.

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Why do some products have sales tax and what is the tax rate being charged?

Sales tax is applied to any product that the Canadian government classifies as a “snack” item rather than whole food. This includes any product with salt added, mixes and confection items. The tax rate charged depends on the final destination of the order. Please visit the following link at Revenue Canada for a list of tax rates by province.

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Rancho Vignola Ordering

I've seen the list of products but how do I place an order?

Rancho Vignola is a seasonal business specializing in the best of the new crop nuts, dried fruit and fine confections. As such, we are only open for business during specific times of the year. The main part of our business coincides with the fall harvest when the majority of our products are at their absolute peak of quality and freshness. Please click here for more information on buying periods and ordering.

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How can I find out more information about wholesale ordering?

Please click here to view the ordering page. This page contains all you need to know to become a part of Rancho Vignola’s new crop wholesale ordering system! Please note that during our wholesale ordering period, all orders are subject to a $500 ordering minimum.

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I won't be able to make the $500 minimum this year—will I still be able to place an order?

Absolutely! Ordering opportunities that have no minimum order policy include our Online Harvest Sale (December 1st – 15th) and our Spring Clearance Sale (March 1st – 15th). In addition to our online sales, we hold annual Harvest Sales in various communities in British Columbia, Alberta and Manitoba each fall. These events are open to the public and many of our products are available to sample and purchase. The dates and locations of these Harvest Sales are available here.

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I'm having trouble ordering online—what should I do?

Please get in touch with us. While ordering online tends to be the easiest option for most customers, if you are having trouble you are also welcome to place your order by email, phone or fax.

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How do I know whether you've received my order?

If you order online, you will receive an automatic confirmation email (if this doesn’t arrive, please check your junk mail first). If you were unable to place your order online and submitted it by email or fax, we will be in touch within a couple of days to confirm that your order has been received. If you don’t hear from us within three business days, please contact us.

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Is it possible to make changes to my wholesale order?

You are welcome to make changes to your order at any point before the wholesale ordering deadline. You may remove items from your order any time before the order is shipped, provided the order remains above the $500 ordering minimum. Since we order products based on the wholesale orders we receive, we may or may not be able to add products to your order after the wholesale ordering deadline. Please contact us for details about the availability of specific products.

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I've already run out of a product! When can I order more?

Our wholesale ordering period is in September of each year. We also have our Online Harvest Sale (December 1st – 15th) and our Spring Clearance Sale (March 1st – 15th). Please note that orders placed during our Spring Clearance Sale will be fulfilled on a first-come, first-served basis and our full selection of products may not be available. Products remaining after the Spring Clearance Sale are donated to food banks and charitable organizations across Canada.

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Rancho Vignola Shipping

Where do you ship to?

We currently ship across Canada.

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How do I know how much it will cost to ship my order?

We offer free shipping on all orders over $100. We will cover all freight costs to major centres on our regular shipping routes across central Canada. You will be responsible for any interline charges incurred for delivery beyond our regular shipping routes. Partial shipping charges may also apply if you are in a small town (in any Province) or in the northern or eastern region of the country.

If shipping charges apply to your order, we will contact you before the order is shipped. Please note that since shipping charges are calculated based on the weight of the order, we are unable to give firm shipping estimates ahead of time.

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I placed my wholesale order over a month ago and it still hasn't shipped! What's going on?

We never carry any of our inventory from one year to the next, therefore we cannot begin shipping orders until the products have been harvested, processed and sent to our warehouse in Armstrong, BC. Wholesale orders placed in September are shipped as soon as possible but we don’t usually receive our full inventory until early November. Orders are then shipped throughout the month of November in the sequence that we receive them, pending product availability.

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How come my wholesale order hasn't shipped before your public Harvest Sales begin?

Wholesale orders are generally not shipped until all the products from your order are available. While we do provide a wide variety, the product list for our Harvest Sales is considerably smaller than what is available to you during wholesale ordering, and events are held even if some anticipated products do not arrive in time. Shipping still continues during the Harvest Sales so that wholesale orders are not unnecessarily delayed.

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My friends just received their wholesale order but I haven't received mine even though I ordered before them!

Wholesale orders are generally shipped in the order we receive them—however, the delay of certain products can cause some orders to be held until they can be shipped complete.

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I received my order but an item is missing! What should I do?

Multi-piece shipments are sometimes separated during transit and missing packages are often delivered the next day. If you don’t receive the rest of your order within the next day or two, please contact us and we’ll do our best to track it down. If you have received the correct number of boxes and are still missing an item—review the invoice included with your shipment, it will be attached to the outside of one of the boxes and may indicate that the missing product is on backorder. Backorders do not have a set timeline for arrival but we do our best to ensure that backordered items arrive in our warehouse as soon as possible. If you can not find your invoice, or the status of the missing product is not indicated, please contact us right away.

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