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Shipping

Our wholesale order shipment begins early in November and continues all month. Sometimes we experience delays of a particular product due to unforeseen circumstances such as late harvests and delivery ports being closed or backed up. Please be aware that our warehouse crew is working diligently to get all orders shipped as quickly as possible.

Any customers setting up their own sales (or advertising a delivery day to their group members) are advised to err on the side of caution and plan for later in November. Any special delivery requests must be made by the 15th of October and we will try to meet your requests for delivery by a specific date.

Orders are sent pre-paid by commercial freight carrier or courier service and are generally delivered right to your door. However, if residential deliveries are unavailable in your area, you may be required to pick up your order from the depot. If you wish to pick up at our Armstrong warehouse, please let us know when placing your order. You will be contacted when your order is ready.

We offer free shipping on orders over $100 and we will cover all shipping costs to major centres on our regular shipping routes across central Canada. You will be responsible for any interline charges incurred for delivery beyond our regular shipping routes.

If shipping charges apply to your order, we will contact you before the order is shipped. Please note that since shipping charges are calculated based on the weight of the order, we are unable to give firm shipping estimates ahead of time.

Small Towns in All Provinces

Shipping charges may be applied for delivery to smaller centres outside of major cities across central Canada. You will be notified of any additional charges before your order is shipped. Please note that additional shipping charges still represent only a fraction of the total cost, the majority of which is covered by us.

Northern and Eastern Regions

There may be shipping charges to remote northern areas, eastern Québec and Atlantic Canada and will be determined on a case-by-case basis and discussed prior to shipment. Please note that additional shipping charges still represent only a fraction of the total cost, the majority of which is covered by us.


Returns & Refunds

Rancho Vignola stands behind all of our products and we will gladly take back any product that is not up to our standards. Please check your entire order as soon as you receive it and contact us immediately if you have any concerns. We cannot accept any product returns later than 30 days after order shipment. All returned items must be packed in their original shipping package.

Once we receive your return and look into your specific concerns – we will notify you and discuss options such as product replacement and refunds. If there is an issue with the product that you returned (i.e. not same product, missing product, different packaging) we will contact you to investigate further.


Exchanges

If you are looking to exchange a product it is important that you contact us before sending back your order as we will need to verify that we can access the product you are looking for. We cannot do exchanges later than 30 days after order receipt and all returned product must be sent back unopened.


Quality Concerns

If you are unhappy with the quality of the product you received, please contact us within 30 days of receipt of your order.

If there is an issue with a product (quality concerns, broken bag, damaged case etc.) we will cover all costs associated with having it replaced. Please keep in mind that products can differ from year to year—this is caused primarily by weather differences in the growing and harvesting season—some variation is common with natural food products.


Received Incorrect Order

We work very hard to ensure all orders are packed correctly but in the unlikely event that you receive the wrong product please contact us immediately so we can confirm your order and make arrangements to get you the correct product. If we no longer have the product your ordered in stock, we will offer the most comparable product as a replacement, or any available product you prefer, or a full refund.


Did you order the wrong product?

If you ordered the wrong product we will replace the product as long as the returned package is unopened and you notify us within 30 days. Shipping costs are at the customer’s expense.


Shipping Errors

If there has been a shipping error of any kind it is important that you get in touch with us as soon as possible to let us know what the problem is. Once we have all the information we will handle the situation directly with the shipping company to rectify the issue. Product damaged during shipping should be returned to us and we will cover the cost of replacement, or in the case of the product no longer available, we will provide a full refund.