Our Order Process

Anyone can place a wholesale pre-order with Rancho Vignola, the only requirement is that the order meets our $500 ordering minimum. Products are generally available in full cases quantities (full case weight varies by product) and 5 lb bags. Wholesale pre-ordering begins in early September and continues until the ordering deadline towards the end of September. We then order products based on the wholesale pre-orders we receive. Products begin to arrive in our warehouse in late October and are generally shipped out in the same order we receive them throughout the month of November, pending product availability.

While many people choose to place wholesale pre-orders as individuals or purchase products for resale in a retail environment, the majority of our customers combine their orders with friends, family, and co-workers by placing their order as a ‘buying group.’ This allows them to easily meet the ordering minimum, order full case lots for the best prices, and sample a wider variety of products.

Organizing a buying group is simple! Buying groups usually designate a coordinator each year that takes on the following responsibilities:

• Acts as a contact for Rancho Vignola in correspondence regarding the group’s order
• Distributes the wholesale price list to group members
• Compiles each member’s individual order into one wholesale order
• Submits the final order to us before the wholesale ordering deadline
• Collects payment from group members and submits a single payment to Rancho Vignola for the entire wholesale order
• Arranges for delivery at one location
• Upon delivery, verifies that the order is complete and undamaged
• Organizes packaging and distribution of the group’s individual orders—a scale is very helpful for this process

Some coordinators choose to repackage the products themselves and place a surcharge of 10% to 15% on the cost of the product to cover their time and labour. Since this can be a significant amount of labour, it is a service that should be compensated.

Other coordinators arrange for group members to help with the packaging and distribution of the orders. Your buying group can be organized whichever way works best for you.

Once you’ve selected products and the order meets the minimum, it’s time to place your order. Most of our customers find it most convenient to order online as it is accessible 24 hours a day, allows payments to be made securely, and provides an automatic confirmation of your order details. If you are unable to order online, you are also welcome to place your order by email, phone, or fax. All wholesale pre-orders must be submitted before the wholesale ordering deadline; however, due to the congestion we experience towards the deadline, it’s best to get your order in earlier if you can.

Paying For Your Order

All first-time wholesale customers are required to pre-pay before the order is shipped. For existing customers with established credit terms, payment is required within fifteen days from receipt of the order. We accept payment by credit card, PayPal, cheque, or money order. We are pleased to offer a 2% discount to all wholesale customers who pay for their order in full by the 15th of October.

Delivery and Shipping Charges

Wholesale order shipment begins early in November and continues all month. Sometimes we experience delays of a particular product due to unforeseen circumstances such as late harvests and delivery ports being closed or backed up. Please be aware that our warehouse crew is working diligently to get your orders shipped to you as quickly as possible. We will try to meet your requests for delivery by a specific date, but any customers setting up their own sales (or advertising a delivery day to their group members) are advised to err on the side of caution and plan for later in November. Any special delivery requests must be made by the 15th of October.

Orders are sent pre-paid by commercial freight carrier or courier service and are generally delivered right to your door. However, if residential deliveries are unavailable in your area, you may be required to pick up your order from the depot. If you wish to pick up at our Armstrong warehouse, please let us know when placing your order. You will be contacted when your order is ready.

We will cover all shipping costs to major centres on our regular shipping routes across central Canada. You will be responsible for any interline charges incurred for delivery beyond our regular shipping routes. Partial shipping charges may also apply in the following circumstances:

Small Towns in All Provinces

Shipping charges may be applied for delivery to smaller centres outside of major cities across central Canada. You will be notified of any additional charges before your order is shipped. Please note that additional shipping charges still represent only a fraction of the total cost, the majority of which is covered by us.

Northern and Eastern Regions

There may be shipping charges to remote northern areas, eastern Québec and Atlantic Canada and will be determined on a case-by-case basis and discussed prior to shipment. Please note that additional shipping charges still represent only a fraction of the total cost, the majority of which is covered by us.

Returns

Rancho Vignola stands behind all of our products and we will gladly take back any product that is not up to our standards. Please check your entire order as soon as you receive it and contact us immediately if you have any concerns. We cannot accept any product returns later than 30 days after your order has been received.

If you’ve missed your opportunity to place a wholesale order or would like to order some products in smaller quantities, we offer no minimum ordering starting December 1st.

While wholesale ordering generally provides the best value for larger quantities, we’re happy to also provide an option for those who would like to purchase in smaller amounts. In addition to the full case and 5 lb quantities available at the wholesale level, we also offer products in 1 lb and 2 lb quantities.

This also gives you the chance to purchase products that you may have already run out of from your wholesale order. Since the products are already in stock at the time, the ordering process is slightly different from ordering wholesale. Products are available in limited quantities and orders are filled as we receive them. All orders must be paid in full before they can be shipped. We offer free shipping on orders over $100.